Logic Hop will not work with WordPress.com hosted websites
Installing Logic Hop requires Administrator level access to the WordPress Dashboard. If you’re unfamiliar with installing WordPress plugins, speak with your Administrator about getting help installing Logic Hop.
The Domain Name in your Subscription settings should be the primary domain name of your website without any sub-domain or www. Your Logic Hop API Key will work with your primary domain name and any sub-domain.
As an example:
By setting your Domain Name to logichop.comyour API Key will work with:
If you’re working on development or staging server you will need to use the full URL for your staging website. This will typically be something like:
Once you push your website to production, or “make it live”, you will need to update your Logic Hop Subscription with the domain name of your live website.
Data Plan: Multiple Domain Names
As of Logic Hop 3.2.3, you can add multiple domain names separated by commas for your Domain Name setting. This will allow Logic Hop to use a single API Key across multiple environments for development, staging, and production such as:
Manage your license on the My Order License Keys page
Move a License Key to a New Site
On the My Order License Keys page you can click the Deactivate button to release a license key from the domain to which it is currently assigned. The license key will then be available to activate within your new site’s Logic Hop Settings.
Generate a New License Key
Some license key plans include multiple licenses. To generate a new license key, click the Generate License Key button at the bottom of the My Order License Keys page.
Logic Hop Data Storage
Logic Hop uses PHP Sessions to temporarily store personalization data. If you prefer not to use PHP Sessions, or if your hosting provider does not support them, Logic Hop can store data using the WordPress Transient API.
To store data using WordPress Transients API you will need to download, install and activate the free WP Session Manager plugin. Once WP Session Manger is activated Logic Hop data will be automatically use Transients.
Updating to a new version of Logic Hop
Logic Hop plugin updates will appear as notifications within your WordPress Dashboard. To update, simply click the Update link for the Logic Hop plugin. Prior to updating, we recommend that you back up your Logic Hop data.
Update Package Not Available Error
If you receive this error or notice when trying to automatically update the Local Storage plugin one of the following has happened:
Your license key is not in place or has expired
Solution: Add your active license key on the Logic Hop Settings page
Server cache settings which cause the old package return from the server tmp folder
Solution: Clear server cache settings
Server has a proxy which denies access to Logic Hop server
Solution: Ensure the Logic Hop IPs are white listed on your server
Firewall blocking access to Logic Hop servers
Solution: Ensure the Logic Hop IPs are white listed on your firewall
Server file/folder permissions are improperly configured
Solution: Ensure the following permissions are set on your server:
755 for all folders and sub-folders
644 for all files
Trying to update on a multi-site network site that doesn’t have administrator permission
Solution: Update the plugin as a network administrator
Solution: Try deactivating plugins and then try updating
Missing Remote Get function or cURL package for PHP
Solution: Ensure the appropriate cURL packages are installed on your server
If you are unable to identify and solve the issue you can always manually update the Logic Hop Local Storage plugin.
To manually update the Logic Hop Local Storage plugin
Login to your Logic Hop account, click Downloads and download Logic Hop Local Storage
From your WordPress Dashboard, navigate to the Plugins page
In your WordPress Dashboard navigate to Tools > Export
Individually select each of the following:
Logic Hop Conditions
Logic Hop Goals
Click Download Export File
Important Note: Do not click the Delete option for the Logic Hop plugin. Doing so will delete your Logic Hop data. If you accidentally delete your plugin, your Logic Hop data can be restored from your back-up files.
Are you seeing Logic Hop API Status: API Disabled?
Make sure the API Key is correct
Make sure the Domain Name matches the domain name on your Subscription Page
Make sure your website is running WordPress 4.5+ and PHP 5.6+